Edge Site is Mandriva's support offer for enterprises that own serveral Linux servers. This offer include a yearly phone support, with unlimited phone calls, fast reactivity to incidents and unlimited contacts that can call Mandriva support center.

The Site Support is segmented following the size of the infrastructure and the Open Source components type to support.

Component Type	Level	Minimum Computers	Maximum Computers
Server	A	5	9
	B	10	19
	C	20	49
	D	50	99
	E	100	249
	F	250	499

Several options are available in this contract.

Content of the offer:

• Web and Phone Support - monday to thursday from 9am to 6pm

• Unlimited Phone Calls for a 50-hour pack

• Contacts: 2

• Troubleshooting begin at worst 4 hours after reporting the problem

• Engineering Code and specific patches provided

• Technological Watch : Access to Mandriva's information portal

• Monthly Case Reports

• "Incident Resolved" Notification and Summary (sent by e-mail)

• Case Openings, Following-Ups and 24/7 Updates via our website and Incident Following-Up Tool.

• Technical support with regular follow-ups (one meeting every three months)

• Remote Intervention (via SSH or VPN)

Options

• Remote Télé-maintenance (via tunnel SSH ou VPN)

• On-The-Site Support (buyable amount of days that can be used on a half-day basis)

• Extension of support hours (8am-7pm)