This page provides you with a summary of the Mandriva set of support scopes.
 Support included with commercial products
Home Products
|
Product
|
Scope
|
Web Incidents at Mandriva Expert Website
|
Phone Incidents
|
| Move |
Move
|
Unlimited for 30 days |
- |
| GlobeTrotter |
GlobeTrotter
|
Unlimited for 30 days |
- |
| Discovery |
Standard
|
Unlimited for 30 days |
- |
| PowerPack |
Standard
|
Unlimited for 60 days |
- |
| x86-64 |
Standard
|
Unlimited for 60 days |
- |
| PowerPack+ |
Server
|
Unlimited for 90 days |
Five incidents for 60 days |
Business Products
|
Product
|
Scope
|
Web Incidents at Mandriva Expert Website
|
Phone Incidents
|
| Corporate Desktop |
Standard
|
Unlimited for 1 year |
- |
| Corporate Server 3.0 |
Server
|
Unlimited for 1 year |
Unlimited for 1 year |
| Premium Corporate Server 3.0 |
Server for Web Support
Extended for 5 phone incidents
|
Unlimited for 1 year |
Unlimited under Server scope
plus
Five incidents under Extended scope, all for 1 year |
| MNF2 |
MNF2
|
Unlimited for 30 days |
- |
Note: Mandriva provides technical support as long as product is maintained. For more information, please visit: https://mandriva.com/security
Move Support
|
Summary Move Scope
|
Web
|
Phone
|
- Software management
- Video configuration
- Printing system
- Hardware
- Internet connection
|
|
Hours of operation for
telephone support
Monday - Friday
9:00am-6:00pm (Paris)
9:00am-noon / 2:00pm-6:00pm (Los Angeles)
|
 View Move's Support detailed scope.
GlobeTrotter Support
|
Summary GlobeTrotter Scope
|
Web
|
Phone
|
- Startup and updates
- Software management
- Boot loader
- Video configuration
- Printing system
- Hardware
- Internet connection
- Network clients
|
|
Hours of operation for
telephone support
Monday - Friday
9:00am-6:00pm (Paris)
9:00am-noon / 2:00pm-6:00pm (Los Angeles)
|
View GlobeTrotter's Support detailed scope.
Standard Support
See pricesSee prices
Hours of operation for
telephone support
Monday - Friday
9:00am-6:00pm (Paris)
9:00am-noon / 2:00pm-6:00pm (Los Angeles)
|
Summary Standard Scope
|
Web
|
Phone
|
- Installation and updates
- Partitioning
- Software management
- Boot loader
- Video configuration
- Printing system
- Hardware
- Internet connection
- Network clients
|
|
|
View the Standard Support detailed scope.
Server Support
See prices
Hours of operation for
telephone support
Monday - Friday
9:00am-6:00pm (Paris)
9:00am-noon / 2:00pm-6:00pm (Los Angeles)
|
Summary Server Scope
|
Web / Phone
|
- Standard Scope
- Apache Web server
- SAMBA file server
- NFS
- Postfix email server
- FTP server
- SSH secure connections server
- LDAP server
- DNS server
- DHCP server
- SQUID server
|
|
View the Server Support detailed scope.
Extended Server Support
See prices
Hours of operation for
telephone support
Monday - Friday
9:00am-6:00pm (Paris)
9:00am-noon / 2:00pm-6:00pm (Los Angeles)
|
Summary Extended Server Scope
|
Web / Phone
|
- Server Scope
- TELNET
- NIS
- DNS/DDNS
- SQUID server
- Sympa server
- Databases: MySQL or PostgreSQL
- LDAP server
- CYRUS-SASL
- DHCP
- Static routing
- System initialization scripts
- Network printer
- Basic security
- Basic backup
|
|
View the Extended Server Support detailed scope.
MNF Support
|
Summary MNF Scope
|
- Installation
- Administrator account activation (on one machine)
- Connection to the secure Web interface
- Internet access configuration (ADSL, ISDN)
- Bridging configuration via administration interface
- Proxy configuration (except filtering proxy)
- DHCP server configuration via administration interface
- Cache DNS server configuration via administration interface
- Zones configuration (3 zones max.) via administration interface
- Filtering (1 DMZ max.) and forwarding configuration via administration interface
- Activation of intrusion detection tools via administration interface
- Backup process via administration interface
- System updates via Mandriva Online
|
View the MNF Support detailed scope.
|
