The Support Packs are the more flexible way to get professional support. They are hours packs available in 10, 20 or 50 hours. Hours represent the time spent on troubleshooting and not spent on the phone. Mandriva warns you when 80% of the support hours are consumed, so that you can extend or purchase another pack, if needed.

Content of the offer:

• Web and Phone Support - monday to thursday from 9am to 6pm

• Unlimited Phone Calls for a 50-hour pack

• Contacts: 2

• Troubleshooting begin at worst 4 hours after reporting the problem

• Engineering Code and specific patches provided
  

• Technological Watch : Access to Mandriva's information portal

• Monthly Case Reports
  

• "Incident Resolved" Notification and Summary (sent by e-mail)

• Case Openings, Following-Ups and 24/7 Updates via our website and Incident Following-Up Tool.

Contract Duration

The contract lasts 1 year. In case the 50-hour pack is all consumed before the end of the contract, it is possible to extend it (10, 20 or 50 hours, if needed). If the 50-hour call pack isn't fully consumed by the end of the contract, hours won't be postponed for posterior support.